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View featureWarranty Management
Warranty Auto-Registration Every Warranty Logged the Day the Job Closes
Hub auto-logs labor and part warranties at job completion and sends the customer a warranty card by text. No paperwork, no missed registrations.
Built by ex-Google, ex-Salesforce engineers. Live across HVAC, roofing, and auto shop.
✓ Response under 2 minutes✓ Included in Starter✓ No per-message fee✓ Onboarding in 1 week
The pain you recognize
Why manual warranty registration fails in the field
Warranty registration is the last thing on a busy team member's mind. Here is what breaks when it's manual.
Manual warranty registration gets skipped when the day is busy
When the team member is running to the next job, warranty registration is the first thing that gets skipped. Missed registrations mean voided manufacturer warranties and unhappy customers.
No central log of which equipment is under warranty
When a customer calls about a warranty repair, your office spends 20 minutes digging through email, invoices, and filing cabinets to find the original job details.
Customers don't know when their warranty expires
An expired warranty the customer didn't know about is a trust problem. Hub sends a reminder 30 days before expiration, which also creates a natural maintenance upsell moment.
No automatic upsell trigger at warranty expiration
Warranty expiration is the best moment to offer a maintenance plan. Without a system tracking dates, that conversation never happens.
How it works
How Warranty Auto-Registration works
From job completion to customer warranty card, automatically.
🛡
Active warranties · auto-tracked
Reminder at 30d before · cuts callbacks
47 jobs
Mark · Living room paint
Helen · Breaker swap
Bruno · HVAC 9k
Robin · Sink leak repair
Pete · Full roof
Recurring revenue · cuts cold-call rebooking↻Live demo
1
Step 1: Tech marks job complete
The job completion trigger fires automatically. Hub reads the installed parts and service type from the job record.
2
Step 2: Hub logs labor and part warranties
Labor warranty period (configured per service type) and manufacturer part warranty are logged with start date, expiration date, and part serial number if available.
3
Step 3: Customer receives a warranty card by text
Digital warranty card with what's covered, for how long, and a contact link for warranty service requests.
4
Step 4: Pre-expiration reminder sent automatically
30 days before labor warranty expiration, Hub texts the customer with a maintenance check-in offer.
Real example
Warranty auto-registration in practice
Three scenarios showing how Hub handles warranty at job completion.
Kevin's team installs a Carrier AC unit and Hub auto-registers the warranty
Persona
Kevin owns an HVAC company. His techs install 3-5 units per week. Manual registration was getting skipped about 30% of the time.
- 3:45 PMTech
Marks AC installation complete. Enters serial number in Hub.
- 3:45 PMHub
Logs 10-year manufacturer warranty (Carrier) + 1-year labor warranty. Records serial number.
- 3:46 PMHub
Texts customer their warranty card.
Warranty CardAC System WarrantyManufacturer (Carrier)10 years on partsLabor warranty1 yearSerial numberCA-2024-88341Hi! Your new Carrier AC system is registered. Here's your warranty coverage:
📅 Installed June 7, 2026📞 Call us for warranty service
Outcome
100% of unit installs now have a warranty record. Zero missed registrations this quarter.
Before vs. after
Reimagine Hub vs. ServiceTitan, Jobber, and HouseCall Pro on warranty management
Without Reimagine Hub
- Tech manually fills out warranty card at the job site (often skipped)
- Warranty records scattered across paper, email, and spreadsheets
- Office spends 20 minutes per inquiry locating warranty details
- No notification when customer's warranty is about to expire
- Missed upsell opportunities at warranty renewal time
With Reimagine Hub
- Warranty auto-logged when team member marks job complete
- All warranties searchable by customer, address, equipment, or expiration date
- Warranty details retrieved in under 5 seconds for any inquiry
- Pre-expiration reminder sent automatically 30 days before expiration
- Maintenance check-in offer attached to every expiration reminder
By the numbers
Warranty management results after switching to Hub
Metrics from Reimagine Hub users tracking warranties at scale.
100%
Warranty registrations captured at job completion
vs. inconsistent manual registration
< 5 sec
Time to retrieve warranty details for any customer inquiry
vs. 20 minutes digging through records
30 days
Advance notice to customer before warranty expires
with automatic upsell opportunity
Results vary by volume, service catalog, and configuration. Figures observed across Reimagine operations running this feature for 3+ months.
By industry
Warranty auto-registration across every trade
Any trade that installs parts or provides labor guarantees benefits from automated warranty tracking.
What sets us apart
How Reimagine Hub compares to ServiceTitan, Jobber, and HouseCall Pro
Other platforms track equipment manually. Hub auto-logs at job completion.
ServiceTitan
- What it is
- Enterprise field service management platform
- Limitation
- Equipment tracking available but warranty auto-registration and pre-expiration reminders require custom workflows at additional cost
- Hub
- Hub auto-logs and auto-reminds as part of the default job completion flow, no custom setup
Jobber
- What it is
- Scheduling and invoicing for small service businesses
- Limitation
- No built-in warranty tracking or pre-expiration reminder automation
- Hub
- Hub tracks labor and part warranties and sends expiration reminders without add-ons
HouseCall Pro
- What it is
- Field service app for home service contractors
- Limitation
- Basic equipment tracking; no auto-registration at job completion or pre-expiration customer notification
- Hub
- Hub auto-registers and sends the warranty card to the customer the same day as job completion
Direct comparison
Warranty management comparison: Reimagine Hub vs. alternatives
Which platforms auto-register warranties and send pre-expiration reminders.
| Feature | Reimagine Hub | ServiceTitan | Jobber | HouseCall Pro |
|---|---|---|---|---|
| Auto-log warranty at job completion | ✓ | ~ | — | — |
| Send digital warranty card to customer | ✓ | — | — | — |
| Pre-expiration reminder to customer | ✓ | — | — | — |
| Searchable warranty log by equipment/date | ✓ | ✓ | — | ~ |
| Labor warranty period per service type | ✓ | ✓ | — | — |
| Part serial number tracking | ✓ | ✓ | — | ~ |
| Included in base plan | ✓ | — | — | — |
✓ Has feature~ Partial / limited— Not available
Technical honesty
When warranty auto-registration has limitations
The auto-log covers most cases, but a few warranty types need manual handling.
Manufacturer warranties that require activation on the manufacturer's portal (Hub records serial number but the portal step is manual)
Commercial equipment with custom warranty terms negotiated outside the standard catalog
Warranty claims that require manufacturer inspection before approval
What Hub does instead
Hub flags these jobs as 'warranty requires manual follow-up' and includes the serial number and job details in the flag. Your team completes the manufacturer-specific step with all the information already at hand.
Comes with the Hub
Where warranty management fits inside the Reimagine Hub
Warranty auto-registration connects to your service catalog (labor warranty periods per job type), your parts list (manufacturer warranty by part), and your customer communication layer (warranty card text, pre-expiration reminder). All warranties are searchable in the Hub dashboard. When a customer calls about a warranty repair, the office can pull up the full warranty record in seconds, including the original team member, job date, parts installed, and remaining coverage.
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View featureEvery feature above comes inside the Reimagine Hub on the same plan. See all Reimagine Hub features or get in touch if you are looking for something specific.
Pricing
Included in every Reimagine Hub plan
No add-on warranty module. Tracking and reminders are part of the base Hub.
Glossary
Glossary: warranty terms explained
Plain-English definitions for warranty and equipment tracking terms.
- Labor warranty
- A guarantee from the contractor covering the quality of their installation or repair work for a defined period. Separate from the manufacturer's parts warranty. Hub tracks both independently.
- Manufacturer warranty
- A guarantee from the equipment or parts manufacturer covering defects for a defined period. For HVAC equipment, this typically ranges from 5-10 years on parts. Requires serial number registration.
- Pre-expiration reminder
- An automated message Hub sends 30 days before a warranty expires. Informs the customer of upcoming expiration and offers a maintenance check or inspection while coverage is still active.
- Serial number
- A unique identifier assigned to a specific unit of equipment by the manufacturer. Required for warranty registration, recall tracking, and future service history lookup.
- Workmanship warranty
- A contractor's guarantee of their installation quality, separate from the manufacturer's product warranty. Common in roofing (1-10 years) and HVAC (1-2 years on labor).
FAQ
Frequently asked questions about Warranty Auto-Registration
Does Hub submit the warranty directly to the manufacturer?
Hub logs the warranty internally and sends the customer their card. For manufacturers that require online registration (Carrier, Lennox, Rheem, etc.), Hub records the serial number and prompts your technician or rep to complete the manufacturer portal step where required.
What information does the warranty card show the customer?
What was installed (part name, model, serial number), labor warranty period, manufacturer warranty period, what's covered, and a contact link for warranty service requests.
Can I set different warranty periods for different job types?
Yes. Your service catalog has a default labor warranty per service type. You can override per job at the time of completion.
What happens at the pre-expiration reminder?
Hub sends a text 30 days before the labor warranty expires with a maintenance check-in offer. The text is personalized with the customer's name, equipment type, and a booking link.
Can I search warranties by equipment brand or model?
Yes. The warranty log is filterable by customer name, address, equipment brand, model, installation date, and expiration date.