Pricing and Operations

Service Catalog with Standard Times Every Job Has a Price and a Duration

Configure prices and labor times once. Hub uses them everywhere: estimates, scheduling, commissions, and margin reports.

Book a live demo See how it works in 4 steps

Built by ex-Google, ex-Salesforce engineers. Live across home services and auto shop.

✓ Response under 2 minutes✓ Included in Starter✓ No per-message fee✓ Onboarding in 1 week

The pain you recognize

Why inconsistent pricing and guessed job times hurt your business

Without a standardized catalog, pricing and scheduling are as consistent as the person who happens to answer the phone.

Every team member quotes the same job differently

Without a standard price list, experienced team members under-charge and new ones over-charge. Customers get different prices for the same job depending on who answers the phone.

Job durations are guessed, not calculated

When job times are not standardized, the scheduler either over-books (team members run late all day) or under-books (team members are idle between jobs). Standard times fix the schedule.

Margin is unknown until month end

Without catalog-driven pricing and tracked actuals, you only know if a job was profitable 30 days later. Hub shows estimated vs. actual margin per job in real time.

Onboarding new team members on pricing takes weeks

A new hire who has to learn pricing by shadow or by mistake is a margin risk. A service catalog they can search and select from is ready on day one.

How it works

How Service Catalog with Standard Times works

Configure once, used everywhere: estimates, scheduling, commissions, and reporting.

📚

Service catalog · materials + duration

Search · pick · estimate ships in seconds

142 services

🔍

Roof replacement · 22 sq

24h

Panel upgrade 200A

HVAC install 3-ton

Interior paint 320 sqft

Running today in Protech · Rocket, Florida Roofing, more↻Live demo

Step 1: Build your service catalog

Add every service your business offers with a name, description, price range (min/max), standard labor time, and skill tag. Import from CSV if you have an existing price list.

Step 2: Hub uses the catalog everywhere

Estimates pull prices from the catalog. The scheduler uses standard times for slot allocation. Commission calculations reference catalog prices. Reports compare catalog price to actual charge.

Step 3: Team members select from the catalog on every job

No more guessing. Team member opens Hub, selects the service, sees the catalog price and expected duration, and the estimate is pre-populated.

Step 4: Catalog stays updated as your prices change

Update a price once in the catalog and it flows to all future estimates automatically. No hunting for outdated spreadsheets.

Real example

Service catalog in practice

Three examples of how a standardized catalog changes daily operations.

A new HVAC tech quotes correctly from the catalog on his first day

Persona

Jordan is a new HVAC tech at a Phoenix company. His first solo job is an AC diagnostic. He opens Hub, searches the catalog, and the estimate is pre-filled.

Day 1, 8:00 AM
Jordan
Assigned first solo job: AC not cooling.
On site
Jordan
Opens Hub, searches catalog for 'AC diagnostic'.
Service Catalog
AC Diagnostic
Standard time1.0 hour
Diagnostic fee$89
Applied toward repairYes
Skill: HVACRequires: manifold gauge set
On site
Jordan
Selects catalog item. Estimate pre-filled with $89 plus correct labor time. Sends to customer.

Outcome

First-day tech quoted the standard price without any manager involvement.

Before vs. after

Reimagine Hub vs. ServiceTitan, Jobber, and Tekmetric on service catalogs

Without Reimagine Hub

Each team member has their own price list (or no list at all)
Job durations estimated from memory or experience
Scheduler guesses how long each job takes
Margin reports require manual spreadsheet work
New team member pricing training takes weeks

With Reimagine Hub

Single catalog with standardized prices for every service
Standard labor times used for scheduling and estimation
Scheduler allocates slots based on catalog duration, not guesses
Margin visible per job in real time
New team member quotes correctly from day one using the catalog

By the numbers

Operational results after building a catalog in Hub

Metrics from Reimagine Hub users after standardizing their price list and labor times.

Day 1

New team members quote from catalog correctly

vs. weeks of shadowing

~15%

Reduction in scheduling overruns

when standard times replace duration guesses

Real time

Job margin visibility

vs. end-of-month spreadsheet

Results vary by volume, service catalog, and configuration. Figures observed across Reimagine operations running this feature for 3+ months.

By industry

Service catalog across every trade

Any trade with repeatable services benefits from a standardized catalog.

Live

Service Catalog with Standard Times for Home Services

Works for any trade: HVAC, plumbing, roofing, electrical, painting, landscaping

Home Services contractors using the Reimagine Hub

Live

Service Catalog with Standard Times for Auto Shop

Repair orders, diagnostics, warranty, customer communication

Auto shops using the Reimagine Hub

Live

Service Catalog with Standard Times for Real Estate

Lead pipeline, listing management, buyer/seller communication

Real estate teams using the Reimagine Hub

Live

Service Catalog with Standard Times for Property Management

Tenant portal, rent collection, maintenance routing

Property managers using the Reimagine Hub

What sets us apart

How Reimagine Hub compares to ServiceTitan, Jobber, and Tekmetric

Other platforms have price books. Hub connects the catalog to scheduling and commissions automatically.

ServiceTitan

What it is: Enterprise field service management platform
Limitation: Full price book available but requires significant configuration time and enterprise plan
Hub: Hub catalog configured in a single afternoon with CSV import; connected to scheduling and reporting from day one

Jobber

What it is: Scheduling and invoicing for small service businesses
Limitation: Services list exists but does not include standard labor times or drive scheduling slot allocation
Hub: Hub catalog times feed directly into the scheduler slot allocation logic

Tekmetric

What it is: Auto shop management software
Limitation: Labor guide built for automotive; no equivalent for multi-trade home services
Hub: Hub catalog works for any trade: HVAC, plumbing, roofing, electrical, auto shop, property management

Direct comparison

Service catalog comparison: Reimagine Hub vs. alternatives

Key catalog features across field service platforms.

Feature	Reimagine Hub	ServiceTitan	Jobber	Tekmetric
Unlimited catalog entries	✓	✓	✓	✓
Standard labor time per service	✓	✓	—	✓
Labor time feeds scheduler slot allocation	✓	✓	—	~
Price modifiers by zone or customer tier	✓	✓	—	~
Catalog feeds AI pre-estimate	✓	—	—	—
Margin variance report (catalog vs. actual)	✓	✓	—	~
CSV import for bulk setup	✓	✓	✓	✓
Included in base plan	✓	—	✓	✓

✓ Has feature~ Partial / limited— Not available

Technical honesty

When the service catalog needs customization

The catalog handles standard repeatable services well. Custom or one-off jobs need extra steps.

One-of-a-kind commercial projects where no catalog reference exists

Jobs with highly variable materials where price range is too wide to be useful

Specialty work requiring a formal materials quote from a supplier before pricing

What Hub does instead

Hub allows free-form line items alongside catalog items. Custom line items are flagged in reports as 'non-catalog' so your team can decide if they should be added as standard entries.

Comes with the Hub

Team member snaps photos from the job site. Hub auto-organizes into before, during, and after albums with GPS and timestamp. Customer gets a shareable link.

View feature

Every feature above comes inside the Reimagine Hub on the same plan. See all Reimagine Hub features or get in touch if you are looking for something specific.

Pricing

Included in every Reimagine Hub plan

No add-on catalog module. Unlimited catalog entries in the base Hub.

Book a demo Explore all Hub features

Glossary

Glossary: service catalog terms explained

Plain-English definitions for catalog and pricing concepts.

Flat-rate pricing: A pricing model where the customer pays a fixed price for a defined service regardless of actual time spent. Rewards efficient team members and eliminates time-and-materials disputes. Hub catalog supports flat-rate prices per service.
Standard labor time: The expected duration for completing a specific job type, used for scheduling slot allocation and estimating. Based on industry averages and your historical actuals.
Price modifier: A percentage or dollar adjustment applied on top of catalog base price for specific conditions: commercial vs. residential, emergency vs. scheduled, customer tier, or geographic zone.
Margin variance: The difference between the catalog target price and the actual amount charged on a job. Hub tracks this per job and per team member to surface systematic undercharging or override patterns.

FAQ

Frequently asked questions about Service Catalog with Standard Times

How many services can I add to the catalog?

Unlimited. Most contractors have 20-80 catalog entries. Hub has no cap on catalog size.

Can I set different prices by geographic zone or customer type?

Yes. Hub supports price modifiers by zone (e.g., commercial vs. residential rate) and by customer tier (e.g., maintenance contract customers get 10% off).

What is a standard labor time and how does it affect scheduling?

Standard labor time is the expected duration for a job type (e.g., 2.5 hours for AC tune-up). The scheduler uses this to block calendar slots, preventing overbooking.

Can team members deviate from catalog prices on a specific job?

Yes, with a reason logged. Hub records catalog price, actual charge, and the reason for deviation. This feeds the margin variance report.

Can I import my existing price list?

Yes. Hub accepts CSV import for bulk catalog setup. The import template maps to name, price min, price max, labor hours, and skill tag.