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View featureLead Response Automation
AI Pre-Estimate via Text Before Your Competitors Even Call Back
Customer texts, Hub AI reads the job, sends a ballpark in under 2 minutes. You book the call, they already know the price range.
Built by ex-Google, ex-Salesforce engineers. Live across home services and auto shop.
✓ Response under 2 minutes✓ Included in Starter✓ No per-message fee✓ Onboarding in 1 week
The pain you recognize
Why contractors lose leads before the first call
Speed-to-lead is the single biggest lever in home services. Here is what happens without automated pre-estimates.
Speed-to-lead decides who gets the job
Studies consistently show the first contractor to respond wins the job at a higher rate. Manual callbacks take hours. AI pre-estimates reply in under 2 minutes, around the clock.
After-hours leads go cold overnight
Most residential calls come in evenings and weekends when your team is unavailable. Without an automated reply, the customer moves on to whoever answers first.
"How much?" is the first question every lead asks
Customers text because they want a quick number before committing to a visit. A generic "we'll call you" non-answer pushes them to competitors who give ranges upfront.
No budget to hire a 24/7 scheduling coordinator
Hiring an answering service costs $300-900/month and they can't quote prices. AI pre-estimate is always on, always accurate, and already included in your Hub plan.
How it works
How AI Pre-Estimate via Text works
From the customer's first message to a price range in your pipeline, in under 2 minutes.
💬
SMS pre-estimate · Deco
Customer texts a photo · Deco classifies + quotes in seconds
Live
Conversion in ~2 minutes · no phone tag↻Live demo
1
Step 1: Customer texts, calls, or sends a photo
Lead comes in through any channel: SMS, missed call, web chat, or Facebook message. Hub captures it automatically.
2
Step 2: Deco AI reads the job description or photo
AI identifies the service type, likely complexity, and geographic labor market. Confidence score determines whether to send a range or flag for manual review.
3
Step 3: Pre-estimate sent in under 2 minutes
Customer gets a price range with a clear next step: schedule a visit, confirm via link, or call for details.
4
Step 4: Lead is created and assigned in the Hub
Job opens automatically in your pipeline with the customer's message, AI confidence score, and suggested next step for your team.
Real example
AI Pre-Estimate in action: three real scenarios
See how Hub handles a Saturday night roofing inquiry, a weekday HVAC text, and an after-hours auto shop estimate.
Sarah texts about a roof leak at 9 PM on Saturday
Persona
Sarah is a homeowner in Tampa. She noticed a water stain on her ceiling after heavy rain and texts the first roofing contractor she finds on Google.
- 9:03 PMSarah
Texts: "Hi, I have a roof leak. Water stain on bedroom ceiling. How much to fix?" and attaches a photo.
SarahPhoto: ceiling water stainHi, I have a roof leak. Water stain on bedroom ceiling. How much to fix?9:03 PM - 9:04 PMDeco AI
Analyzes the photo, identifies likely flashing or shingle issue, matches against service catalog.
- 9:05 PMHub
Sends pre-estimate automatically.
Pre-Estimate - High confidenceRoof Leak Repair - Estimate RangeMinor flashing repair$350-$550Shingle replacement (small area)$550-$850InspectionFreeHi Sarah! Based on your photo, this looks like a flashing or shingle repair. Typical range for this type of fix in Tampa: $350-$850 depending on access and materials. I'll have a tech do a free roof inspection to give you an exact number.
📅 Next available: Mon 8 AM🛡 5-year workmanship warranty - 9:06 PMSarah
Taps "Schedule Free Inspection" and picks Monday 8 AM.
- 9:06 PMHub
Job created in pipeline. Dispatcher sees confirmed Monday slot first thing Sunday morning.
Outcome
Sarah booked before competitors even saw her inquiry. The job opened at $680 after inspection.
Before vs. after
Reimagine Hub vs. ServiceTitan, Jobber, and HouseCall Pro on lead response
Without Reimagine Hub
- Leads wait hours for a callback and move on
- After-hours inquiries go cold overnight
- Your team manually reads each message to classify the job type
- No price range = higher drop-off before the visit
- Scheduling staff spend 30-45 min/day just qualifying inbound leads
With Reimagine Hub
- AI replies with a price range in under 2 minutes, 24/7
- Weekend and evening leads get an immediate response
- Job type, complexity, and confidence score attached to every lead automatically
- Customer arrives at the visit already anchored to your price range
- Scheduling staff only handle leads that passed AI triage
By the numbers
Results contractors see after turning on AI pre-estimates
Average improvements reported by Reimagine Hub users in home services and auto shop.
< 2 min
Average first response time
vs. industry average of 47 minutes
24/7
Coverage with no extra staff
~30%
More leads converted before first call
compared to no automated pre-estimate
Results vary by volume, service catalog, and configuration. Figures observed across Reimagine operations running this feature for 3+ months.
By industry
AI Pre-Estimate via Text across every trade
The same engine works for any service business that gets leads by text, call, or web form.
What sets us apart
How Reimagine Hub compares to ServiceTitan, Jobber, and HouseCall Pro
All three platforms require manual quoting or expensive add-ons. Hub AI does it automatically.
ServiceTitan
- What it is
- Enterprise field service management platform
- Limitation
- No built-in AI pre-estimate; requires custom integrations and per-seat pricing that scales steeply
- Hub
- AI pre-estimate included in every Hub plan, no per-seat cost, no integration required
Jobber
- What it is
- Quote and scheduling software for small service businesses
- Limitation
- Quotes are created manually by office staff; no AI-driven response from raw customer texts
- Hub
- Hub AI drafts the pre-estimate the moment the message arrives, before anyone on your team sees it
HouseCall Pro
- What it is
- Scheduling and invoicing app for home service businesses
- Limitation
- No AI text-to-estimate; after-hours leads require a live coordinator or answering service
- Hub
- 24/7 AI pre-estimate covers nights, weekends, and holidays without extra payroll
Direct comparison
AI Pre-Estimate feature comparison: Reimagine Hub vs. alternatives
Most platforms require a human to create every quote. Here is how the key capabilities stack up.
| Feature | Reimagine Hub | ServiceTitan | Jobber | HouseCall Pro |
|---|---|---|---|---|
| AI reads customer text and generates estimate | ✓ | — | — | — |
| Responds in under 2 minutes, 24/7 | ✓ | — | — | — |
| Reads customer-sent photos for estimate | ✓ | — | — | — |
| Confidence score flags for manual review | ✓ | — | — | — |
| Auto-creates job in pipeline on response | ✓ | ✓ | ✓ | ✓ |
| Included in base plan (no add-on) | ✓ | — | ~ | — |
| After-hours coverage without scheduling staff | ✓ | — | — | — |
✓ Has feature~ Partial / limited— Not available
Technical honesty
When AI pre-estimate does not apply
The feature has clear limits. Here is where it defers to your team.
Custom or commercial jobs with no catalog reference (data center cooling, industrial electrical)
Jobs that require an in-person inspection before any price can be given (large structural repairs)
Emergency jobs where dispatch speed matters more than the price range
Leads that come in via phone calls only (no text or chat channel)
What Hub does instead
Hub sends a warm holding message and flags the lead as 'manual review needed' in your pipeline. Your scheduling staff picks it up without the lead going cold.
Thanks for reaching out! This job needs a quick look from our team to give you an accurate number. I'll have someone call you within the hour.
Comes with the Hub
Where AI Pre-Estimate fits inside the Reimagine Hub
AI Pre-Estimate via Text is part of the Reimagine Hub's lead-response layer. It connects to your service catalog (price ranges per job type), your team schedule (availability windows for the follow-up call), and your job pipeline (auto-creates the lead record). Every pre-estimate logs the AI confidence score, so your team knows at a glance which leads need a closer look before confirming a price. The feature is included in every Hub plan at no extra cost.
Live
Visual Estimate Builder
Build a photo-backed, line-item estimate in under 5 minutes. Customer signs from their phone. Converts to invoice on approval.
View featureLive
Multi-Team Scheduler
Hub assigns jobs to the right tech based on skill, location, and availability. No double-booking, no phone tag.
View featureLive
Automated Payment Collection
Job done? Hub sends a payment link immediately. Customer pays by card or ACH. No invoice chasing.
View featureLive
Service Catalog with Standard Times
Every job has a standard price and time. Techs quote consistently. Scheduler uses real durations. Reports show true margins.
View featureLive
Role-Based Permissions with Audit Trail
Owner, manager, front desk, team member, client. Each role sees only what it needs. Audit trail on every access, two-factor confirmation for sensitive actions.
View featureLive
Automatic Invoicing and Receipts
Job paid triggers an automatic invoice and receipt to the customer. Hub archives for compliance and exports monthly to your accountant. Zero manual entry.
View featureLive
Hub on Your Phone (No App Store Download)
Team opens Hub from a link on any phone. Add to home screen like any app. Camera, GPS, and biometric sign-in built in. Auto-updates with every release.
View featureEvery feature above comes inside the Reimagine Hub on the same plan. See all Reimagine Hub features or get in touch if you are looking for something specific.
Pricing
Included in every Reimagine Hub plan
No per-seat fee. No add-on module. AI pre-estimate is part of the base Hub.
Glossary
Glossary: AI pre-estimate terms explained
Plain-English definitions for the terms you will see in Hub settings and reports.
- AI pre-estimate
- An automated price range generated by Deco AI from the customer's text, photo, or voice description, before a technician visits the job. The range is based on your service catalog and labor benchmarks, not a fixed quote.
- Confidence score
- A 0-100% rating Deco AI assigns to each pre-estimate based on how well the customer's description matches known job types. High confidence (above 80%) sends automatically. Low confidence flags the estimate for your team to review.
- Service catalog
- The list of services, price ranges, and labor times you configure in Hub. AI pre-estimate uses this catalog as its source of truth for every quote.
- Speed-to-lead
- The time between a lead's first contact and your first substantive response. Industry data consistently shows that response time under 5 minutes dramatically increases conversion rates in home services.
- Missed-call-to-text
- Hub feature that automatically sends a text to any caller who did not reach a live person. The text asks for their service need and triggers the AI pre-estimate flow.
FAQ
Frequently asked questions about AI Pre-Estimate via Text
What information does the AI use to build the price range?
Your service catalog (minimum, typical, and maximum for each job type), the customer's description, any photos they send, and geographic labor cost benchmarks. The AI flags low-confidence estimates so your team can review before sending.
Can the AI read photos the customer sends?
Yes. If the customer texts a photo of a broken unit, roof damage, or plumbing issue, Deco AI analyzes the image to improve estimate accuracy.
What happens if the AI can't estimate the job?
Hub sends a friendly holding message ("Great, let me have a tech take a look to give you an accurate number") and flags the lead for manual follow-up. You never lose a lead to silence.
Does this replace my scheduling coordinator?
No. It handles the first-response window so your scheduling staff focus on confirmed leads, scheduling logistics, and complex jobs that need human judgment.
Which channels does the AI pre-estimate cover?
SMS/text, web chat widget, Facebook Messenger, and missed-call-to-text. All channels feed into the same Hub pipeline.