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AI reads the customer's description or photo and sends a price range in under 2 minutes, 24/7.
View featureScheduling and Dispatch
Multi-Team Scheduler Right Tech, Right Job, Right Time
Hub sees skill, location, and schedule for every team member. Assigns the job, confirms with the team, and notifies the customer.
Built by ex-Google, ex-Salesforce engineers. Live across multi-crew service businesses.
✓ Response under 2 minutes✓ Included in Starter✓ No per-message fee✓ Onboarding in 1 week
The pain you recognize
Why coordinating by phone and spreadsheet limits how many jobs you can run
Manual scheduling is a ceiling on your capacity. Here is where it breaks down as your team grows.
Coordinating by phone tag wastes an hour a day
Calling team members to check availability, negotiate slots, and confirm jobs takes a coordinator 45-90 minutes every morning. That time goes to zero with skill-based auto-assignment.
Double-booked team members cost you the job
When scheduling lives in spreadsheets or memory, overlaps happen. A double-booked team member means a no-show, a rescheduled customer, and a damaged reputation.
Wrong team member for the job type
Sending an HVAC-only technician to an electrical panel job wastes a visit and a customer appointment. Skill-based assignment prevents mismatches before the schedule is set.
Customers have no visibility until someone shows up
Without automated notifications, customers call your office to confirm, change their plans, or complain. Hub sends the appointment confirmation, team member name, and arrival window automatically.
How it works
How Multi-Team Scheduler works
From job entry to team member assignment and customer confirmation, automatically.
📅
Multi-crew schedule · Tue Sep 10
Skill-based dispatch · coverage area + load aware
0 jobs
8a
10a
12p
2p
4p
⚡Daniel · Electrician
🔧Marcos · Plumber
🖌Sara · Painter
❄️Junior · HVAC
Each crew sees their own · manager sees everyone↻Live demo
1
Step 1: Job enters the pipeline
From AI pre-estimate, web booking, or manual entry, the job gets a required skill tag, location, and estimated duration from your service catalog.
2
Step 2: Hub matches job to available team member
Scheduler checks skill match, current schedule, and geographic proximity. Proposes the best available slot. Coordinator approves with one click.
3
Step 3: Team member gets assigned and notified
Team member receives job details, customer address, scope, and any notes via text. Confirms from their phone.
4
Step 4: Customer receives appointment confirmation
Automated text with team member name, arrival window, and a link to track status. No call to your office needed.
Real example
Multi-team scheduling in practice
Three scheduling scenarios across different trades and crew configurations.
Paula dispatches four HVAC techs across Phoenix with Hub
Persona
Paula runs an HVAC company with four technicians. Monday mornings used to take 45 minutes of calls. Now she approves the day's assignments in 5 minutes.
- 7:00 AMHub
Reviews all jobs booked for the day: 11 across Phoenix metro. Matches each to available tech by skill and zone.
- 7:02 AMHub
Sends Paula the proposed day schedule for review.
Morning Paula! Here's today's proposed schedule: 11 jobs across 4 techs. Mike and Sarah have HVAC only; Carlos and Dave are HVAC + commercial. Tap to review and approve. - 7:07 AMPaula
Reviews, swaps one job (customer requested Dave specifically), approves.
- 7:08 AMHub
Sends each tech their day's jobs. Sends each customer their appointment confirmation.
Outcome
Monday dispatch done in 8 minutes. Used to take 45 minutes of phone calls.
Before vs. after
Reimagine Hub vs. ServiceTitan, Jobber, and Thumbtack Pro on scheduling
Without Reimagine Hub
- Coordinator calls team members each morning to check availability
- Schedule lives in a spreadsheet or a whiteboard
- Double-bookings discovered when a team member calls in with a conflict
- Wrong-skill assignments waste a visit
- Customers call to confirm; office handles 15-20 confirmation calls/day
With Reimagine Hub
- Scheduler matches jobs to team members based on skill, location, and calendar
- Single real-time calendar for all teams and all jobs
- Double-booking blocked at the point of assignment
- Skill tags prevent mismatched assignments
- Customer confirmation sent automatically at assignment
By the numbers
Scheduling results after switching to Hub
Metrics from Reimagine Hub users across multi-crew service businesses.
~60%
Reduction in coordinator time spent on daily assignments
0
Double-bookings after switching to Hub scheduler
~15
Fewer inbound "when is my appointment?" calls per day
Results vary by volume, service catalog, and configuration. Figures observed across Reimagine operations running this feature for 3+ months.
By industry
Multi-Team Scheduler across every trade
The same skill-based assignment logic works for any business with multiple team members.
What sets us apart
How Reimagine Hub compares to ServiceTitan, Jobber, and Thumbtack Pro
Most platforms require manual assignment decisions. Hub proposes the best match automatically.
ServiceTitan
- What it is
- Enterprise field service management platform
- Limitation
- Advanced scheduling available but requires significant setup time and enterprise pricing
- Hub
- Hub scheduler is configured in a single afternoon with your existing team roster and skill list
Jobber
- What it is
- Scheduling and quoting for small service businesses
- Limitation
- Drag-and-drop calendar; no AI-driven skill match or auto-assignment from job type
- Hub
- Hub proposes the best-fit team member automatically based on skill, location, and availability
Thumbtack Pro
- What it is
- Lead marketplace for local service providers
- Limitation
- No scheduling tool; leads must be managed manually after the initial contact
- Hub
- Hub captures leads and schedules into the same platform, no manual handoff
Direct comparison
Scheduling feature comparison: Reimagine Hub vs. alternatives
Key dispatch and scheduling capabilities across platforms.
| Feature | Reimagine Hub | ServiceTitan | Jobber | Housecall Pro |
|---|---|---|---|---|
| Skill-based auto-assignment | ✓ | ✓ | — | — |
| Real-time team member availability check | ✓ | ✓ | ✓ | ✓ |
| Double-booking prevention | ✓ | ✓ | ✓ | ✓ |
| Auto customer appointment notification | ✓ | ✓ | ✓ | ✓ |
| Multi-day project scheduling | ✓ | ✓ | ~ | — |
| GPS-linked field status | ✓ | ✓ | — | ~ |
| Recurring job auto-population | ✓ | ✓ | ✓ | ~ |
| Included in base plan | ✓ | — | ✓ | ✓ |
✓ Has feature~ Partial / limited— Not available
Technical honesty
When the multi-team scheduler needs manual input
The auto-assignment handles most cases, but some jobs need a coordinator's judgment.
Emergency calls where the nearest available team member overrides skill matching
Customer-requested specific team member (by name) regardless of schedule optimization
Jobs in locations outside your configured geographic zones
Multi-skill jobs that need two or more different specialists on the same day
What Hub does instead
Hub flags these jobs as 'manual assignment' and surfaces them in the coordinator's queue. The calendar still prevents double-booking once the manual assignment is made.
Comes with the Hub
Where the scheduler fits inside the Reimagine Hub
The multi-team scheduler connects to your service catalog (for job duration estimates), your team roster (skills, licenses, and geographic zones), GPS time clock (for real-time field status), and customer communication (automated notifications). Coordinators get a single map view showing every team member's current location and next job. The scheduler also handles recurring jobs (e.g., monthly maintenance contracts) and multi-day projects that span several team days.
Live
GPS Time Clock
Techs clock in at the job site via GPS. No buddy punching. FLSA-compliant records. Payroll runs from real timestamps.
View featureLive
Service Catalog with Standard Times
Every job has a standard price and time. Techs quote consistently. Scheduler uses real durations. Reports show true margins.
View featureLive
Tech Commission Automation
Hub calculates each tech's commission the moment the job is paid. Tech sees it in real time. No spreadsheets, no disputes.
View featureLive
Conversations Linked to Job
Every customer message, photo, and update lives inside the job record. Any team member opens the job and sees everything.
View featureLive
Three-Way Digital Contract
Client, contractor, and tech each sign from their phone. Legally valid digital signature, no printer needed.
View featureLive
Automated Payment Collection
Job done? Hub sends a payment link immediately. Customer pays by card or ACH. No invoice chasing.
View featureLive
Warranty Auto-Registration
Hub registers the part and labor warranty when the job closes. Customer gets a warranty card by text.
View featureEvery feature above comes inside the Reimagine Hub on the same plan. See all Reimagine Hub features or get in touch if you are looking for something specific.
Pricing
Included in every Reimagine Hub plan
No add-on per team member seat. Scheduling is part of the base Hub.
Glossary
Glossary: scheduling terms explained
Plain-English definitions for Hub scheduling concepts.
- Skill-based assignment
- Assignment logic that only shows team members who have the required skill for a job type. Prevents sending an HVAC technician to an electrical job or a general team member to a specialized task.
- Geographic zone
- A defined area (city, zip code, or radius) assigned to a team member or group. Hub prioritizes team members in the job's zone to minimize travel time.
- Recurring job
- A job that repeats on a set schedule (weekly, monthly, quarterly). Hub auto-populates recurring jobs into the calendar without manual re-entry.
- Double-booking
- Assigning two jobs to the same team member at the same time. Hub's scheduler blocks double-bookings at the assignment stage before they can cause a conflict.
- Truck roll
- A dispatched technician or agent driving to a job site or showing. Wrong-skill assignments (sending the wrong person) are one of the highest-cost scheduling errors in field service and real estate.
FAQ
Frequently asked questions about Multi-Team Scheduler
How does Hub know which team member has the right skill for a job?
Each team member profile in Hub has a skill list (e.g., HVAC, electrical, plumbing, gas lines, buyer-agent zone). When a job requires a specific skill, only team members with that skill appear in the assignment options.
Can the coordinator override Hub's suggested assignment?
Yes. Hub proposes; the coordinator approves or changes it. The suggestion is a starting point, not an automatic lock.
Does the scheduler handle multi-day jobs?
Yes. For jobs that span multiple days (e.g., full roof replacement, kitchen remodel), Hub blocks the calendar across all required days and tracks daily progress.
What does the team member see on their phone?
The team member receives a text with the job address, client name, scope, special notes, and their expected arrival window. They can confirm, request a time change, or flag a conflict directly from the text.
Can Hub schedule recurring maintenance jobs automatically?
Yes. Recurring jobs (monthly, quarterly, annual) are configured once and auto-populate the schedule. Hub assigns to the same team member when possible for continuity.