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Three-Way Digital Contract
Client, contractor, and tech each sign from their phone. Legally valid digital signature, no printer needed.
View featurePayment Automation
Automated Payment Collection Get Paid the Day the Job Is Done
Hub sends the payment link when the team member marks the job complete. Customer pays by card or ACH. Cash flow problem solved.
Built by ex-Google, ex-Salesforce engineers. Integrated with Stripe and ACH.
✓ Response under 2 minutes✓ Included in Starter✓ No per-message fee✓ Onboarding in 1 week
The pain you recognize
Why contractors wait weeks to get paid for completed jobs
Manual invoicing creates a cash flow gap that compounds over every job you run. Here is where the process breaks.
Unpaid invoices are the silent cash flow killer
The longer you wait to send an invoice, the less likely it gets paid on time. Manual invoicing at end of week or month creates a 15-30 day payment gap that most small contractors carry as a de facto loan to their customers.
Texting payment links manually wastes office time
If your team has to remember to send each invoice after each job, mistakes happen. Invoices go out late, to the wrong number, or not at all when the day gets busy.
Checks and cash slow down bookkeeping
Chasing checks, making bank runs, and manually reconciling cash payments adds hours of admin work per week that digital payment eliminates entirely.
Customers expect to pay from their phone
Most customers under 50 prefer tap-to-pay or card on file over writing a check. Offering only cash or check at job completion is a friction point that delays payment.
How it works
How automated payment collection works
From job completion to payment in your account, automatically.
💳
Online payments · Stripe + ACH
Receipt SMS · auto-reconcile · auto-post to ledger
Live
Customer · phone view
Running today on every Hub customer↻Live demo
1
Step 1: Tech marks job complete
When the technician updates the job status in Hub, the payment trigger fires automatically.
2
Step 2: Hub sends a payment link via text
Customer receives a text with the invoice total, line items, and a secure payment link. No app download needed.
3
Step 3: Customer pays by card or ACH from their phone
Payment processed through Stripe. Funds deposit in 1-2 business days via ACH or next day via card.
4
Step 4: Payment recorded, job closed automatically
Hub marks the job as paid, records the transaction, and archives the receipt to the job record.
Real example
Automated payment in practice: three scenarios
A roofing job deposit, a same-day HVAC repair, and an auto shop balance collection.
Dave pays a 50% deposit at contract signing
Persona
Dave approved a $4,200 roofing job. Hub collects 50% at signing and 50% at completion.
- Mon 10:00 AMHub
Contract signed. Hub fires 50% deposit link immediately.
Thanks Dave! Your contract is signed. To schedule your crew, we collect a 50% deposit ($2,100). Tap to pay securely. - Mon 10:08 AMDave
Pays $2,100 deposit by card. Job scheduled for Thursday.
- Thu 4:30 PMTech
Job complete. Hub fires balance payment link.
Your new roof is done, Dave! Here is the balance invoice for $2,100. Tap to pay. - Thu 4:41 PMDave
Pays balance. Full $4,200 collected same day as job completion.
Outcome
Full payment collected Thursday. No check, no follow-up call, no bank run.
Before vs. after
Reimagine Hub vs. ServiceTitan, Jobber, and QuickBooks on payment collection
Without Reimagine Hub
- Invoices sent manually hours or days after job completion
- Checks mailed or handed at the job site
- Office staff follows up on unpaid invoices by phone
- Payment reconciliation done manually at end of week
- Average 15-30 day gap between job completion and payment receipt
With Reimagine Hub
- Payment link sent automatically when team member marks job complete
- Customer pays by card or ACH from their phone in under 2 minutes
- Payment recorded and job closed in Hub automatically
- Reconciliation runs automatically, no manual entry
- Average payment received same day as job completion
By the numbers
Cash flow results after automating payment collection
Metrics from Reimagine Hub users across home services and auto shop.
Same day
Average payment collection after job completion
vs. 15-30 days with manual invoicing
~40%
Reduction in accounts receivable balance
Zero
Manual invoice follow-up calls needed
Results vary by volume, service catalog, and configuration. Figures observed across Reimagine operations running this feature for 3+ months.
By industry
Automated payment collection across every trade
Any business that invoices after a job is done benefits from automated payment links.
What sets us apart
How Reimagine Hub compares to ServiceTitan, Jobber, and QuickBooks
Other platforms require manual invoice creation. Hub fires the payment link automatically.
ServiceTitan
- What it is
- Enterprise field service platform
- Limitation
- Payment processing available but requires Titan Payments setup; high per-transaction fees for smaller businesses
- Hub
- Stripe-integrated payment links included in base plan with competitive processing rates
Jobber
- What it is
- Scheduling and invoicing software for service businesses
- Limitation
- Invoice must be created and sent manually; no auto-trigger from job completion status
- Hub
- Hub fires the payment link automatically when the job status changes, no manual step
QuickBooks Online
- What it is
- General-purpose accounting and invoicing software
- Limitation
- Not connected to field status; office must manually create invoice after getting word from the field
- Hub
- Hub connects field completion to payment link without any manual handoff
Direct comparison
Payment collection comparison: Reimagine Hub vs. alternatives
Which platforms auto-send the payment link when the job is done.
| Feature | Reimagine Hub | ServiceTitan | Jobber | QuickBooks |
|---|---|---|---|---|
| Auto-send payment link on job completion | ✓ | — | — | — |
| Card payment (Visa/MC/Amex) | ✓ | ✓ | ✓ | ✓ |
| ACH bank transfer | ✓ | ✓ | ~ | ✓ |
| Deposit + balance split payment | ✓ | ✓ | ~ | ~ |
| Automatic payment reminders | ✓ | ✓ | ✓ | ✓ |
| Payment auto-records to job record | ✓ | ✓ | ~ | — |
| Included in base plan | ✓ | — | ~ | — |
✓ Has feature~ Partial / limited— Not available
Technical honesty
When automated payment collection does not apply
The auto-trigger covers most cases, but a few scenarios need manual handling.
Insurance-billed jobs where payment comes from the carrier, not the customer
Net-30 or net-60 commercial accounts on paper billing terms
Jobs with progress billing on multi-week timelines (Hub handles but requires manual milestone setup)
Cash or check payments (recorded manually; no auto-trigger)
What Hub does instead
Hub marks these jobs as 'manual billing' and removes them from the auto-trigger. Your office team handles them through your existing billing workflow.
Comes with the Hub
Where payment collection fits inside the Reimagine Hub
Automated payment collection connects to the job record, the service catalog (for line items), the team member's job completion status, and your financial reporting dashboard. Every payment is logged with the transaction ID, amount, payment method, and timestamp. The Hub also handles partial payments and deposits (e.g., 50% on estimate approval, 50% on completion) for larger jobs.
Live
Visual Estimate Builder
Build a photo-backed, line-item estimate in under 5 minutes. Customer signs from their phone. Converts to invoice on approval.
View featureLive
Tech Commission Automation
Hub calculates each tech's commission the moment the job is paid. Tech sees it in real time. No spreadsheets, no disputes.
View featureLive
Service Catalog with Standard Times
Every job has a standard price and time. Techs quote consistently. Scheduler uses real durations. Reports show true margins.
View featureLive
Warranty Auto-Registration
Hub registers the part and labor warranty when the job closes. Customer gets a warranty card by text.
View featureLive
Conversations Linked to Job
Every customer message, photo, and update lives inside the job record. Any team member opens the job and sees everything.
View featureLive
Before/During/After Job Gallery
Team member snaps photos from the job site. Hub auto-organizes into before, during, and after albums with GPS and timestamp. Customer gets a shareable link.
View featureLive
Performance Dashboard with Deco AI
Revenue, margin, team member quality scores, average job value. Deco AI spots patterns you missed. Updates in real time as each payment comes in.
View featureEvery feature above comes inside the Reimagine Hub on the same plan. See all Reimagine Hub features or get in touch if you are looking for something specific.
Pricing
Included in every Reimagine Hub plan
No add-on module. Standard Stripe processing fees apply.
Glossary
Glossary: payment collection terms explained
Definitions for key terms in Hub's payment workflow.
- ACH transfer
- Automated Clearing House transfer, a bank-to-bank electronic payment processed through the US banking network. Slower than card (1-3 business days) but cheaper (typically 0.8% vs 2.9%). Best for large invoices where the fee difference is meaningful.
- Payment link
- A secure, unique URL Hub generates for each invoice. The customer opens it on their phone, selects a payment method, and pays without downloading an app. Expires after 30 days by default.
- Stripe
- The payment processor Hub integrates with for card and ACH transactions. Stripe handles PCI compliance, fraud detection, and fund disbursement. Hub does not store card numbers.
- Split payment
- A payment schedule where the total invoice is divided into multiple charges, typically deposit at signing and balance at completion. Hub automates each charge trigger.
- Accounts receivable
- Money owed to your business for completed work that has not been paid yet. Automated payment collection reduces AR balance by accelerating the time between job completion and payment receipt.
FAQ
Frequently asked questions about Automated Payment Collection
What payment methods does Hub support?
Credit and debit card (Visa, Mastercard, Amex, Discover) and ACH bank transfer. Apple Pay and Google Pay supported on mobile. Hub does not process cash or checks, but lets you record them manually.
When does the payment link get sent?
The moment your team member marks the job as complete in Hub. You can also configure it to send at estimate approval (for deposits) or at any custom job stage.
What are the processing fees?
Card processing runs at standard Stripe rates (2.9% + $0.30 per transaction). ACH bank transfer is typically 0.8% capped at $5. These are pass-through Stripe fees; Hub does not add a markup.
Can I send a partial payment or deposit link?
Yes. Hub supports split payment schedules: deposit at contract signing, balance at job completion. You configure the split per job type or per client.
Does Hub send payment reminders if the customer hasn't paid?
Yes. Hub sends automatic reminders at 24 hours, 48 hours, and 7 days after the initial payment link. You can configure the reminder cadence in your account settings.