Live
AI Pre-Estimate via Text
AI reads the customer's description or photo and sends a price range in under 2 minutes, 24/7.
View featureDigital Contracts
Three-Way Digital Contract Client, Contractor, and Tech All Sign from Their Phone
Send a service agreement link, all three parties sign remotely, and the signed PDF archives automatically. No paper, no PDFs, no chasing.
Built by ex-Google, ex-Salesforce engineers. Legally valid digital signatures.
✓ Response under 2 minutes✓ Included in Starter✓ No per-message fee✓ Onboarding in 1 week
The pain you recognize
Why unsigned and paper contracts cost contractors money
Every job that starts without a signed contract is a financial and legal risk. Here is where the current process breaks down.
Paper contracts get lost, unsigned, or disputed
A job that starts without a signed agreement is a liability. Paper contracts disappear, get signed after the fact, or have disputes about what was agreed. Digital contracts eliminate every one of those failure modes.
PDF email back-and-forth kills momentum
Sending a PDF, waiting for a print-sign-scan-return cycle, and following up manually adds days to the pre-job workflow and frustrates customers who expect to approve from their phone.
No standard contract language across your team
When each team member uses their own wording, scope creep and payment disputes follow. Hub contracts use your approved templates every time, for every job.
Disputes with no audit trail
Without a timestamped, IP-logged signature record, "I never agreed to that" is hard to counter. Digital contracts create an immutable audit trail that protects your business.
How it works
How Three-Way Digital Contract works
From template selection to fully executed PDF, in under 10 minutes.
📝
Digital contract · DocuSign-style
Customer signs from their phone · audit trail attached
Live
Scope of work
Roof replacement · 22 squares · GAF Timberline HDZ shingles · 25-year warranty.
Materials & labor
$8,400 materials · $4,200 labor · $920 disposal · Total $13,520 incl. tax.
Schedule
Demo: Tue Sep 10 · Install: Wed Sep 11 - Thu Sep 12 · Cleanup: Fri Sep 13.
Warranty
Workmanship 5 yr · Materials 25 yr (GAF Golden Pledge if upgrade selected).
Audit trail
Legally binding · holds up in a dispute↻Live demo
1
Step 1: Select a contract template for the job
Choose from your pre-approved templates (scope of work, payment terms, warranty, liability). Hub fills in the job details automatically.
2
Step 2: Send signature links to client, contractor, and team member
Each party gets a unique link via text or email. They sign from any device, no app download required.
3
Step 3: All three parties sign digitally
Digital signature is collected with timestamp, IP address, and device fingerprint. Each signer gets a copy automatically.
4
Step 4: Signed PDF archived in the job record
The fully executed contract attaches to the job automatically. Accessible for the life of the job, searchable, downloadable.
Real example
Digital contracts in practice: three scenarios
A roofing replacement, an auto shop repair authorization, and a property management service agreement.
Tom signs a full replacement contract before the crew arrives
Persona
Tom owns a home in Orlando. His adjuster approved a full roof replacement after hurricane damage. He wants everything documented.
- Mon 9:15 AMHub
Estimate approved. Hub generates roofing replacement contract from approved template.
- Mon 9:16 AMHub
Sends signature link to Tom via text.
Hi Tom! Your roofing replacement contract is ready to review and sign. Tap below to open it on your phone. Takes about 2 minutes. - Mon 9:22 AMTom
Signs the contract from his phone. 6 minutes elapsed.
- Mon 9:22 AMHub
Sends counter-signature link to contractor. Contractor signs within the hour.
- Mon 10:05 AMHub
Fully executed PDF archived to job record. Crew dispatched for Wednesday start.
Outcome
Crew showed up Wednesday with a fully signed contract on file. Tom had his copy before they even touched the roof.
Before vs. after
Reimagine Hub vs. ServiceTitan, Jobber, and DocuSign on digital contracts
Without Reimagine Hub
- Paper contracts signed at the job site (or not at all)
- PDF email chains that take 2-3 days to complete
- Different team members using different contract language
- No audit trail when a client disputes the scope
- Office staff manually filing signed contracts
With Reimagine Hub
- All three parties sign from their phone before the job starts
- Signature collected in minutes, not days
- Approved template used every time, for every job
- Timestamped, IP-logged audit trail for every signature
- Signed PDF auto-archives to the job record
By the numbers
Results after switching to digital contracts
Metrics from Reimagine Hub users across home services and auto shop.
< 10 min
Median time to collect all three signatures
100%
Jobs started with a signed contract on file
vs. inconsistent coverage with paper
0
Lost or unsigned contracts after switching to Hub
Results vary by volume, service catalog, and configuration. Figures observed across Reimagine operations running this feature for 3+ months.
By industry
Digital contracts across every trade
The same three-way signing flow works for any service business with pre-job agreements.
What sets us apart
How Reimagine Hub compares to ServiceTitan, Jobber, and DocuSign
Other platforms bolt on signature tools. Hub builds contracts into the job workflow.
ServiceTitan
- What it is
- Enterprise field service platform
- Limitation
- Contract module requires DocuSign integration at extra cost; three-party signing not native
- Hub
- Three-way signing built in, no DocuSign subscription, no extra configuration
Jobber
- What it is
- Quote and scheduling software for small service businesses
- Limitation
- Client-only signature on quotes; no team member or contractor counter-signature workflow
- Hub
- Hub handles all three parties in a single flow with one link per signer
DocuSign
- What it is
- Standalone electronic signature platform
- Limitation
- No field service context; must manually connect to job records, estimate, and payment
- Hub
- Signature is one step in the Hub job workflow, not a separate app
Direct comparison
Digital contract comparison: Reimagine Hub vs. alternatives
Key signing and workflow capabilities across platforms.
| Feature | Reimagine Hub | ServiceTitan | Jobber | DocuSign |
|---|---|---|---|---|
| Three-party signing (client + contractor + tech) | ✓ | — | — | ~ |
| Signature link sent via text (no app download) | ✓ | ~ | — | ✓ |
| Signed PDF auto-archives to job record | ✓ | ~ | — | — |
| Timestamped audit trail per signer | ✓ | ✓ | — | ✓ |
| Custom contract templates | ✓ | ✓ | ✓ | ✓ |
| Auto-fills job details into template | ✓ | ✓ | — | — |
| Included in base plan (no add-on) | ✓ | — | — | — |
✓ Has feature~ Partial / limited— Not available
Technical honesty
When digital contracts may not be the right tool
Hub's contract flow covers most service business use cases, but there are edge cases.
Contracts requiring notarization (real estate deeds, certain construction bonds)
Multi-page contracts over 40 pages where a formal legal review is required first
Jurisdictions with specific wet-signature requirements for certain trade licenses
What Hub does instead
For these cases, Hub generates a pre-filled PDF that your team handles through your standard legal process. The job record still tracks signature status manually.
Comes with the Hub
Where digital contracts fit inside the Reimagine Hub
Digital contracts connect to estimate approval, job scheduling, and warranty registration in the Hub. When the client signs, the job moves forward automatically. When the team member signs the completion report, the invoice is triggered. The contract template library is managed by the business owner and can include custom clauses for specific trade types or geographic requirements.
Live
Visual Estimate Builder
Build a photo-backed, line-item estimate in under 5 minutes. Customer signs from their phone. Converts to invoice on approval.
View featureLive
Automated Payment Collection
Job done? Hub sends a payment link immediately. Customer pays by card or ACH. No invoice chasing.
View featureLive
Warranty Auto-Registration
Hub registers the part and labor warranty when the job closes. Customer gets a warranty card by text.
View featureLive
Service Catalog with Standard Times
Every job has a standard price and time. Techs quote consistently. Scheduler uses real durations. Reports show true margins.
View featureLive
Performance Dashboard with Deco AI
Revenue, margin, team member quality scores, average job value. Deco AI spots patterns you missed. Updates in real time as each payment comes in.
View featureLive
Role-Based Permissions with Audit Trail
Owner, manager, front desk, team member, client. Each role sees only what it needs. Audit trail on every access, two-factor confirmation for sensitive actions.
View featureLive
Automatic Invoicing and Receipts
Job paid triggers an automatic invoice and receipt to the customer. Hub archives for compliance and exports monthly to your accountant. Zero manual entry.
View featureEvery feature above comes inside the Reimagine Hub on the same plan. See all Reimagine Hub features or get in touch if you are looking for something specific.
Pricing
Included in every Reimagine Hub plan
No DocuSign subscription. No per-signature fee. Contracts are part of the base Hub.
Glossary
Glossary: digital contract terms explained
Plain-English definitions for key contract and signature terms.
- Digital signature
- An electronic record that captures who signed, when (timestamp), from what device (IP address, browser fingerprint), and what was signed (document hash). Legally binding under the ESIGN Act across all 50 US states.
- ESIGN Act
- The Electronic Signatures in Global and National Commerce Act (2000), the federal law that makes digital signatures legally equivalent to handwritten signatures in the United States for most contracts.
- UETA
- Uniform Electronic Transactions Act, adopted by 49 states, which provides the state-level legal framework supporting electronic signatures alongside the ESIGN Act.
- Audit trail
- A timestamped log of every action on a document: who opened it, who signed it, when, and from what device. Hub creates an audit trail automatically for every contract.
- Repair authorization
- A signed document from the vehicle or equipment owner authorizing a specific repair at an agreed price. Required by most states before an auto shop can proceed with repairs beyond the diagnosed issue.
FAQ
Frequently asked questions about Three-Way Digital Contracts
Are digital signatures legally valid?
Yes. Electronic signatures are legally binding under the ESIGN Act and UETA across all 50 states. Hub captures timestamp, IP address, and device data for each signature as supporting evidence.
Can I use my own contract templates?
Yes. Upload your Word or PDF template, mark the signature fields, and Hub fills in the job details for each new contract.
What happens if the client doesn't sign before the job start?
Hub sends automatic reminders. If a job is marked as started without a client signature, your team gets an alert. The job can still proceed, but the unsigned status is logged.
Where are signed contracts stored?
Each signed PDF attaches to the job record in Hub. You can download, email, or search contracts by client name, job type, or date.
Does the team member need to sign every contract?
You decide which templates require a team member signature. Completion reports typically require sign-off from the person who did the work; pre-job service agreements may only need client and contractor.